Saturday, 19 December 2015

Counting on Counter Service

So we bought a building... a shop that has been trading for 82 years selling hardware, pet food and everything in between. It was 1933 when Arthur Oliver Janes opened the doors of 595 Cowbridge Road East as a gardening shop. His sons, John and Cliff, took on the business following their fathers death and they managed it right up to 1984.

Image courtesy of Wales Online 2015
From 1984 to 2015 F Janes Sons has been in the loving and capable hands of Mohammed Saddique, or Sid as everyone locally knows him. I first met Sid when wandering into the shop on my way to Pettigrew Tea Rooms one day back in September 2014. I had coincidentally been talking to Rhian next door in Fablas Ice Cream about the area.

Sid had put up a handwritten sign in his busy shop window, announcing the sale of his shop due to his retirement. Anyone who knows Sid knows he has been struggling with his knees for the last couple of years and being in the shop every day seven days a week was taking its toll, Sid is also a workaholic!

I first fell in love with the Shop front of 595 Cowbridge Road East. The stunning green tiles, the large open doors and fantastic glass windows framing the shop and inviting you in from the busy street. I strolled in that day to be greeted by Sid who is one of the kindest, genuine business men I have ever met.

Sid has run his business and kept it relevant in a Cardiff which is unrecognisable from when he took the keys in the mid eighties. A World of Pets At Home, Supermarkets, DIY superstores and of course the Internet for online shopping. I have met so many shop owners who have talked of this 'Death by a Thousand Cuts', from the way shopping habits have changed. Sid offered something pretty amazing that I agreed to continue when we shook hands on the sale of 595. Sid kept his business relevant by providing a friendly, professional, personal counter service that went above and beyond for his customers. Sid delivered to the door where others wouldn't bother to offer, he knew his customers by name and could always find a solution to their problems, often finding it hidden deep somewhere in the shop.

A very apt sign in Sids shop read "we stock much more than meets the eye, please ask we aim to please"

Sid has now taken his well deserved retirement, although you can find him still servicing several local clients and he will be a regular face in Victoria Park for many years to come. It has been a pleasure getting to know Sid, his lovely wife Farukh and their family.

The traditional shop keeper and service

A traditional Bakery shop serving a traditional style of counter service is our goal. Sid's success was on having what people wanted, and giving it to them in a unique way that made people want to visit. Our bakery will give back counter service and wholesale delivery to our customers looking for both traditional and innovative baked goods.

Image courtesy of Wales Online 2015
We have learnt a great deal from Pettigrew Tea Rooms, our home inside the West Lodge has meant that our working areas have always been fully on display. Everything we do at the tea rooms is on show and we have turned this into a strength, you may have enjoyed all those cake baking smells! That is why our new bakery will be wide open. When you come through our doors you will be able to see our professional bakers at work right there behind our counters baking your daily bread. Our head baker was so excited with the idea of having the bakery open, he is looking forward to getting to know you and talking about his passion for all things bread.

Whether you are dropping in for your morning coffee, freshly baked breads, patisserie, cakes, sandwiches or hand-picked deli items, there will always be someone on hand for a chat over the counter.

In addition to counter service Pettigrew Bakeries is about the wholesale supply of bread and bakery produce to the incredible hard working independents of South Wales and beyond. We have already been meeting independent business' to discuss what they want in a product that reflects their quality, consistency and expertly crafted produce. Hopefully it won't be too long before you spot a Pettigrew Bakery loaf on the menu of any one of the incredible restaurants, hotels, cafes, tea rooms, pop-ups, street food superstars, deli's and shops in the City.

We can't wait to get started!

The handshake handover Summer 2015
Thanks for the warm welcome to Victoria Park

We now have a Facebook Page full of pictures of the building works as we breathe new life into this stunning community shop, which we would love if you LIKED just click HERE

Merry Christmas and a Happy New Year from all of us at Pettigrews

No comments:

Post a Comment

I Want to Bake Free on


Related Posts Plugin for WordPress, Blogger...